Returns and Cancellations
Returning Products within 14 Days of Delivery: Any product purchased can be returned within 14 days for a refund to the original method of payment. The customer will be responsible for return shipping costs and a 10% restocking fee for any new, unused products in the original packaging.
Any products that have been lightly used out of the box and/or ridden will carry a restocking fee of 20% if returned within 14 days after delivery. Returns will not be accepted for any products that show abnormal wear & tear or physical damage.
Follow these steps to return products within 14 days of purchase:
Fill out the form here.
Receive a pre-paid UPS shipping label to email address on file.
Pack the Product in original packaging or sturdy box to ensure the Product will be returned without damage. For original packaging, this must include the styrofoam inserts.
Once we receive and inspect the Product, we will process the refund within two business days.
Items Returned while in Transit: If you wish to cancel your order after it has already been processed, please contact us to let us know. Once we have the shipment re-routed and received back to our warehouse we will process the refund (minus the return shipping costs and 10% restocking fee).
In some situations, the product may end up being delivered after the cancellation request. If that is the case, it is the buyer's responsibility to return the product back to our warehouse for restocking.
Items Damaged in Transit: If your item arrived damaged, please submit a claim through Route or contact our customer support team.